Who we are
Fresh Finish Carpet Care provides carpet, rug and upholstery cleaning services across West Yorkshire. If you have any questions about this policy, contact us at freshfinishcarpetcare@gmail.com or on 07306 341756.
Information we collect
- Your name, telephone number, email address and postcode.
- Details of the service you are enquiring about, including rooms or items.
- Any photographs or messages you choose to send us.
- Your preferred method of contact.
How we use your information
We use the information you provide to respond to your enquiry, prepare a quote, arrange an appointment and carry out the work. We may also use it to keep a record of work completed and to deal with any follow-up questions.
Lawful basis
We process your information because you have asked us to respond to your enquiry, because it is necessary to perform a service you have booked, or on the basis of your consent where you have given it.
Sharing your information
We do not sell your information. We may share it with service providers who help us operate, such as our website host, email provider or form submission service, and with others where we are required to do so by law.
How the quote form works
When you submit the quote form, the details you enter are sent through Web3Forms, a third-party form delivery service, which forwards them by email to our business Gmail account. Your enquiry is not saved in a database on this website, and this website does not store your enquiry details in your browser. Once we receive the email, your details are held in our email account and any records we keep of the work.
Spam protection (hCaptcha)
To stop automated spam, the quote form uses hCaptcha, a spam-prevention service provided by Intuition Machines, Inc. When the spam check runs, hCaptcha may process technical information such as your IP address, browser and device information, and your responses to the challenge. This is necessary for the security of the form. hCaptcha also uses essential storage or cookies on your device for this purpose. Further details are set out in hCaptcha's own privacy policy, available on the hCaptcha website.
How long we keep it
We keep enquiry and job records only for as long as we need them for the purposes described above and to meet our legal and accounting obligations.
Your rights
Under UK data protection law you have the right to ask for a copy of the information we hold about you, to have it corrected or erased, and to object to or restrict how we use it. To make a request, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
Changes to this policy
We may update this policy from time to time and will publish any changes on this page.
This page is provided as a starting point and is not legal advice. Please review the wording, add your business details and update it to reflect how you actually operate.